fe77 Privacy Policy
– How We Handle Your Data

fe77 takes your privacy seriously. This Privacy Policy describes how fe77 collects, uses, stores, and protects the personal information of players who register accounts and use the fe77 platform — including the website and mobile applications available for Pakistan players.

By creating a fe77 account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This policy should be read alongside the Terms and Conditions, which govern your overall use of the fe77 platform.

We collect only the information that is genuinely needed to operate the platform, process your transactions in PKR, verify your identity, and provide you with a secure and enjoyable gaming experience. We do not collect information for the sake of it, and we do not share or sell your personal data to outside parties for marketing purposes.

If you have any questions about how your data is handled — or if you want to exercise any of your privacy rights — please contact our support team at any time. Details are in Section 12 of this policy.

fe77 collects personal data in several ways — directly from you when you register or interact with the platform, and automatically through your use of the website and app. Here is a clear breakdown:

You are not required to provide more information than is necessary to create and operate a standard fe77 account. However, some data — particularly identity verification documents — may be required before certain actions (such as large withdrawals) can be processed.

fe77 uses your personal data for specific, legitimate purposes only. We do not use your data in ways that would go beyond what you would reasonably expect when you signed up for an online gaming account. The primary uses are:

• Account management: Creating and maintaining your fe77 account, verifying your identity, and processing your login credentials securely.
• Transaction processing: Handling deposits via JazzCash, Easypaisa, Raast, bank transfers, cards, and mobile wallets — all in PKR — and processing withdrawal requests to your registered payment accounts.
• Platform operation: Delivering the games, bonuses, promotions, and features available on the fe77 platform, including personalising your experience based on your game preferences and activity.
• Security and fraud prevention: Detecting and preventing fraudulent activity, unauthorised account access, bonus abuse, and money laundering. This includes monitoring transaction patterns and account behaviour.
• Customer support: Responding to your queries, resolving disputes, and providing assistance via live chat and email support.
• Legal and compliance obligations: Maintaining records as required by applicable frameworks, including identity verification records and financial transaction logs.
• Communications: Sending you important account notifications, transaction confirmations, and — where you have opted in — promotional communications about bonuses and new games.
• Platform improvement: Analysing usage data in aggregate form to understand how Pakistan players use fe77, identify technical issues, and improve the overall platform experience.

fe77 does not sell your personal data to any third party. We do not share your information with advertisers, data brokers, or any outside organisation for commercial gain. Your data may be shared only in the following limited circumstances:

• Payment processors: When you deposit or withdraw, your payment details are shared with the relevant payment service — such as JazzCash, Easypaisa, Raast, or your bank — solely to process the transaction.
• Identity verification providers: To meet identity check requirements, we may share your submitted verification documents with trusted third-party verification service providers who process them on our behalf under strict confidentiality obligations.
• Game providers and software studios: Your account identifier and gameplay data may be shared with the game studios whose titles you play on fe77, to the extent necessary to deliver the game and resolve any disputes.
• Technology and infrastructure partners: Hosting providers, security services, and analytics partners who process data on fe77's behalf under data processing agreements that restrict them from using your data for their own purposes.
• Fraud prevention and security networks: In cases of suspected fraud, account abuse, or financial crime, relevant information may be shared with payment networks or fraud prevention databases.
• Legal requirements: If required by applicable law, regulation, or a lawful order, fe77 may disclose your information to the relevant authorities. fe77 will only do so to the minimum extent required.

All third parties who receive your data are contractually required to handle it securely and use it only for the specific purpose for which it was shared. fe77 does not allow third-party partners to use your data for their own marketing or profiling activities.

fe77 processes all player transactions in PKR using locally recognised payment methods including JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards, and other mobile wallets. Payment data is handled with an additional layer of care given its sensitive nature.

Full payment card numbers and complete bank account credentials are not stored directly on fe77's servers. Sensitive payment information is tokenised or handled by the respective payment gateway infrastructure, which operates under its own security standards.

• Transaction records — including the amount, date, payment method used, and transaction reference — are stored in your account history and retained for the period described in Section 7.
• Withdrawal requests are matched against your registered payment accounts as a security measure. Payments will only be sent to accounts that are verified as belonging to you.
• If fe77 needs to perform additional due diligence on a large or unusual transaction, we may request supporting documentation before processing the payment.

fe77 uses cookies and similar tracking technologies on the website and mobile app. Cookies are small text files stored on your device that help the platform function properly and allow us to understand how players interact with the site.

The types of cookies fe77 uses include:

• Essential cookies: These are necessary for the platform to function. They maintain your login session, remember your language preference, and keep your account secure. The platform cannot work properly without them.
• Functional cookies: These remember your preferences — such as your preferred game categories or display settings — so you do not have to set them again each visit.
• Analytics cookies: These collect anonymous usage data — pages visited, time on site, feature usage — that helps fe77 understand how Pakistan players use the platform and identify areas for improvement. This data is processed in aggregate and is not linked to individual identities.
• Security cookies: Used to detect suspicious activity, prevent fraudulent logins, and protect your account from unauthorised access.

You can adjust cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain features of the fe77 platform. fe77 does not use cookies to serve third-party advertising or to track you across unrelated websites.

fe77 retains your personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable legal and compliance frameworks.

• Active account data: Retained for the full duration of your account and for a defined period after account closure to meet compliance requirements and resolve any outstanding disputes.
• Transaction records: Financial transaction records in PKR — including deposits, withdrawals, and bonus activity — are retained for a minimum period to support dispute resolution and financial record-keeping requirements.
• Identity verification documents: Retained for a defined period following account closure, consistent with standard requirements for identity record keeping.
• Support communications: Chat transcripts and email correspondence with the support team are retained for a reasonable period to support quality assurance and dispute resolution.
• Analytics data: Aggregated, anonymised usage data may be retained indefinitely as it cannot be linked back to individual players.

When data is no longer required to be retained, it is securely deleted or anonymised. You may request early deletion of your personal data — subject to any overriding retention obligations — by contacting the fe77 support team as described in Section 12.

fe77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• SSL/TLS encryption: All data transmitted between your device and the fe77 platform is encrypted using industry-standard SSL/TLS protocols.
• Secure data storage: Account and transaction data is stored on secure servers with restricted access. Only authorised fe77 personnel with a legitimate operational need can access your personal data.
• Two-factor authentication: fe77 supports additional account security measures to prevent unauthorised logins, particularly when unusual login patterns are detected.
• Fraud monitoring: Automated systems monitor transactions and account activity for suspicious patterns. Unusual activity may trigger security holds pending manual review.
• Regular security reviews: fe77's technical infrastructure is subject to regular security assessments to identify and address potential vulnerabilities.

While fe77 takes every reasonable precaution to secure your data, no online system can guarantee 100% security. You also play an important role in keeping your account safe — use a strong, unique password for your fe77 account, do not share your login credentials, and contact support immediately if you notice anything unusual.

As a fe77 player, you have rights over your personal data. fe77 is committed to honouring these rights promptly and transparently. Your rights include:

fe77 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or use the fe77 platform in any capacity. fe77 does not knowingly collect personal data from anyone under 18.

If fe77 discovers or has reasonable grounds to believe that an account has been created by or is being used by a person under 18, that account will be immediately suspended and closed. Any balance in the account will be handled in accordance with the Terms and Conditions.

Parents and guardians concerned about underage access to online gaming platforms should consider using parental controls on shared devices. fe77 fully supports responsible access and encourages adults to keep gaming platforms inaccessible to children in the household.

fe77 may update this Privacy Policy from time to time to reflect changes in the platform, applicable frameworks, or best practices. When material changes are made, players will be notified via an in-platform notification or a prominent notice on the website.

The date at the top of this page always reflects when the policy was last updated. We encourage you to review this policy periodically, particularly if you are a regular fe77 player. Continued use of the platform following an update constitutes your acceptance of the revised policy.

If you disagree with any changes to this Privacy Policy, you may close your account and request deletion of your personal data by contacting the support team before the updated policy takes effect.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please reach out to the fe77 support team. We are available around the clock and happy to help.

For questions specifically about responsible gaming, self-exclusion, or deposit limits, please visit the Responsible Gaming page. For general platform questions, the FAQ page covers the most common topics asked by Pakistan players.